The starting point for this paper is that the employees narrated memories about the organizational change should be recognized, heard and valued as an important resource in organizational development and research. The employees plan and develop interesting projects that they implement locally. The problem is that employees projects do not ...
(Show more)The starting point for this paper is that the employees narrated memories about the organizational change should be recognized, heard and valued as an important resource in organizational development and research. The employees plan and develop interesting projects that they implement locally. The problem is that employees projects do not usually diffuse, but stay isolated from the rest of the organization. Especially the managers are unaware of them and so they do not benefit the organization by and large.
In this paper I will present a research of a Change Laboratory project, which was carried out 1998-1999 in one of the University Hospitals in Finland. The Change Laboratory method is theoretically based on the Activity Theory and its methodological background derives from the Developmental Work Research. The paper includes the analytical process and the results of six narrative interviews. The nurses were interviewed in their work environment, in a hospital ward. Documents were also collected from the ward to find out the historical context of the change project.
The paper is guided by following research questions: How the employees remember change and narrate it? How organizational narratives can be studied theoretically? And how the stories of the employees can be “put in use” in developing and researching organizations?
The principal aim of the research was to explore the consequences of the change project by creating narrative research methods. The study had three methodological dimensions. First was to develop an interview method, by which collective information about change can be produced, second to develop a new way of doing evaluation study and third to create a narrative method by which the change projects can be studied longitudinally. The practical aims of the study were to provide the organization better understanding of change, to support the sustainability of the organizational change efforts and in general to find out how organizations can make use of narratives.
According to the research results narratives constitute a valuable data for analysing the change project and its consequences. In the study I discovered that the interviewees set great store by being able to discuss about the change project, about their own ideas and to get feedback of the change efforts they had made. As a result of the study I constructed a map, which is a representation of the employees stories and also a tool to model the change process. Furthermore I wrote a theoretical metanarrative of the change project, in which I use analytical concepts and for example analyse different processes and mechanisms of organizational change.
The results of the study serve as a creation of a research method for a larger research project. The research has been expanded to other health care organizations in Finland. As well as the nurses, a variety of other actors, such as internal developers and leaders in the organizations have been interviewed to constitute a multifaceted insight of the different change projects under study.
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